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Can't comment on the attitude of the staff member you interacted with but a/ Fenway Park is overrun with tourists, foreign and domestic. I'd happily put a bet on it there were at least 100 British Nationals in the stadium that, or any given evening. B/ Facility / Club Shop. The stadium is old, very old, the fans like it that way. Rather like Loftus Rd, they don't want a new ground, they just want it tweaked, it's the single biggest reason tourists come to watch the Red Sox.
Snooty - Yes. Boston, New England, is noted for being the most European part of the country and with that comes the centrism of superiority over others. Note, this is not the prevailing character of your average working stiff, but you'll bump into it throughout the region in business, politics and academia.