| New retail partner: The Terrace on 15:21 - Jun 16 by KeithHaynes |
That was the plan, not sure of it’s changed. Obviously this deal hasn’t changed it’s on. Not sure how the Joma thing will work. |
Taken from The fan engagement survey review.
Ticketing and Retail
Feedback on our retail services was positive, with supporters pleased with the range of products available, and the click and collect service.
Ticketing feedback showed that 82 per cent of supporters like to purchase online, however 36 per cent of supporters who completed the survey had issues when trying to purchase online for a number of reasons. We have reviewed the challenges which were raised by supporters and are pleased to confirm that we are working with our digital partners on improving this experience for fans. We will provide a further update once these improvements are in place.
The club shop has closed for the summer in order for the store to be restocked ahead of the launch of our 2025-26 ranges.
For the 2025-26 season, the club will also be opening the club shop on more days throughout the week, with supporters also able to make their in-person ticket purchases from the shop on these days.
This means that, as well as the existing online and email purchasing options, the shop will be open Monday to Saturday allow supporters to purchase tickets and merchandise in-store and speak to a member of our team with any queries. Our click and collect service will resume and be available during our shop opening hours.
The ticket office phone lines will close from Monday June 16 for the foreseeable future as our team prepare for the new season, and we will inform supporters when these planned alterations come into effect.
In line with our overall retail changes, we are pleased to announce that the club will be working with our new official retail partner The Terrace in the 2025-26 season.
The Terrace is working with the club on developing a new and improved online store, plus new items and personalisation opportunities for unique products |  |
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