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New guidelines for NHS Doctors 11:54 - Oct 1 with 410 viewsraynor94

In England they have to offer online bookings i certainly hope Wales is going to follow and get rid of the 8 am scramble on the phone

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New guidelines for NHS Doctors on 12:08 - Oct 1 with 383 viewsunion_jack

Totally agree, it’s a ridiculous system.

However, I would bet most of those are older patients who may not have the ability to book online.

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New guidelines for NHS Doctors on 12:45 - Oct 1 with 355 viewsDemitrius

We have a system called Anima in England - it works well most of the time my only criticism being that you have to submit a request to book a face to face with your GP so they then send you out a list of time slots rather than being able to do it first time - it can take around 24 hrs sometimes checking your emails. I like to use the same GP as she knows all about my cholesterol, PSA, urates etc and she also just happens to be a bit of a fox !

I can't speak for all surgeries but mine are very helpful with the elderly in managing their appointments for them, setting up their account and password and writing it all down for their carers/next of kin where applicable. Occasionally bending the rules and doing their booking for them..

You'd be surprised at how many over 70s have smartphones and tablets though and I've seen a few old dears sit in the surgery and do the App install, set up and booking themselves.

So much better than the 8am madness of years gone by...
[Post edited 1 Oct 12:55]

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New guidelines for NHS Doctors on 13:13 - Oct 1 with 327 viewsJoesus_Of_Narbereth

New guidelines for NHS Doctors on 12:08 - Oct 1 by union_jack

Totally agree, it’s a ridiculous system.

However, I would bet most of those are older patients who may not have the ability to book online.


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New guidelines for NHS Doctors on 13:26 - Oct 1 with 318 viewsBoundy

My surgery seems to have already adopted something similar, phone at anytime during the day and dependant on the emergency you'll get a call back ,sometime in the future, far far away.

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New guidelines for NHS Doctors on 16:35 - Oct 1 with 243 viewsDr_Winston

I tend to use the AskmyGP service at my surgery on the rare occasions that I need to speak to them. Works fairly well but again is only open for a certain period.

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New guidelines for NHS Doctors on 16:42 - Oct 1 with 234 viewsJACKMANANDBOY

New guidelines for NHS Doctors on 16:35 - Oct 1 by Dr_Winston

I tend to use the AskmyGP service at my surgery on the rare occasions that I need to speak to them. Works fairly well but again is only open for a certain period.


Yes, my surgery uses AskmyGP, it's moved the scramble from the phone to online.

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New guidelines for NHS Doctors on 17:11 - Oct 1 with 214 viewsraynor94

Yes, my surgery had askmygp but for some insane reason scrapped it for the 8am scramble which is almost impossible to get through on

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New guidelines for NHS Doctors on 17:31 - Oct 1 with 191 viewsSullutaCreturned

You can do it online now, our surgery has been doing it for at least a year BUT you have the problem that you can't book an appointment. You send your stuff in and the GP reviews it, if they feel you need an appointment they contact you otherwise they will phone you but you don't know when.

Last time I waited for a call back I waited all day, at 17.45 I had given up but then she rang.
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New guidelines for NHS Doctors on 17:58 - Oct 1 with 179 viewsswan_si

Brynhyfryd medical centre have been using an online system for a good while now.
It states it's available from 7.30 until 3.00 but it's a reduced capacity and in reality is only available until 8.30 - 9.00.
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New guidelines for NHS Doctors on 18:45 - Oct 1 with 147 viewsAnotherJohn

I'm another whose GP has used the AskMyGP app for quite some time. The problem is that on some days the window after it comes online at I think 8.00am can be as short as 10 minutes before all the available consultation slots fill up. To be fair, you can get around this by typing up your problem and dropping a note off at the surgery reception, in which case they will usually submit your request for the next day. Another route to getting seen that has come to my attention is that if you visit a pharmacist under the Common Ailments Scheme, and they think you need an urgent consultation, they can fill in a form for you to take to your GP surgery, which will lead to you getting an early consultation.
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New guidelines for NHS Doctors on 18:48 - Oct 1 with 145 viewsmajorraglan

The system for booking appointments varies from surgery to surgery, some have the online portal and others don’t. A lot of the GP practices are private companies or partnerships that are contracted to provide the service and outside the direct control of the Health Boards.
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New guidelines for NHS Doctors on 08:33 - Oct 2 with 47 viewsAnotherJohn

New guidelines for NHS Doctors on 18:48 - Oct 1 by majorraglan

The system for booking appointments varies from surgery to surgery, some have the online portal and others don’t. A lot of the GP practices are private companies or partnerships that are contracted to provide the service and outside the direct control of the Health Boards.


The bit at the end of Major's post describes the general pattern. As part of Nye Bevan’s attempt to bring doctors on board when the NHS was established, GPs were allowed to remain as independent contractors rather than direct employees of the NHS. Today, GP practices almost all operate as small businesses with partners, plus some salaried GPs paid by the practice and locum GPs contracted to undertake specified sessions. Remuneration depends mainly on GMS contracts, with additional payments for meeting certain targets. Here is a breakdown for Wales.

https://www.gov.wales/general-practice-workforce-30-september-2022-html

The situation in England is similar – with the main difference being the detail of contractual arrangements between GPs and English Integrated Care Boards compared with Welsh Health Boards (as well as GMS contracts England uses many PMS contracts).

https://www.kingsfund.org.uk/insight-and-analysis/long-reads/gp-funding-and-cont
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