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CEO talks about tickets 11:30 - Aug 14 with 3337 viewsKeithHaynes

And responsibility with thousands left on sale and no access to buy them.



Gorringe last night.

1) Gorringe wants everyone at the club accountable particularly with tickets. Stated that nobody took responsibility of it regardless of opposition.


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CEO talks about tickets on 12:01 - Aug 14 with 2530 viewsKeithHaynes


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CEO talks about tickets on 12:21 - Aug 14 with 2443 viewstreehuggerjack

I think it works off a laptop/pc but off a mobile it doesn’t work
[Post edited 14 Aug 12:23]
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CEO talks about tickets on 12:36 - Aug 14 with 2374 viewsKeithHaynes

CEO talks about tickets on 12:21 - Aug 14 by treehuggerjack

I think it works off a laptop/pc but off a mobile it doesn’t work
[Post edited 14 Aug 12:23]


Two days before the game this should never be an issue.

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CEO talks about tickets on 12:42 - Aug 14 with 2330 viewsWhiterockin

CEO talks about tickets on 12:36 - Aug 14 by KeithHaynes

Two days before the game this should never be an issue.


They should introduce pay on the day as a minimum. Oh I forgot there is no longer a ticket office.
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CEO talks about tickets on 12:45 - Aug 14 with 2309 viewsgrabsplatter

CEO talks about tickets on 12:21 - Aug 14 by treehuggerjack

I think it works off a laptop/pc but off a mobile it doesn’t work
[Post edited 14 Aug 12:23]


I've got a season so haven't tried for this game but it worked OK on my mobile for the Crawley game.
Unacceptable if this is a problem though.
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CEO talks about tickets on 12:47 - Aug 14 with 2292 viewsblackswan

CEO talks about tickets on 12:21 - Aug 14 by treehuggerjack

I think it works off a laptop/pc but off a mobile it doesn’t work
[Post edited 14 Aug 12:23]


My neighbour had problem booking but believe it was due to using a vpn
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CEO talks about tickets on 12:59 - Aug 14 with 2232 viewstreehuggerjack

CEO talks about tickets on 12:36 - Aug 14 by KeithHaynes

Two days before the game this should never be an issue.


Yes, I understand that, just stating that it looks like you can get them when not using a mobile.
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CEO talks about tickets on 13:00 - Aug 14 with 2218 viewsPacemaker

CEO talks about tickets on 12:21 - Aug 14 by treehuggerjack

I think it works off a laptop/pc but off a mobile it doesn’t work
[Post edited 14 Aug 12:23]


Regularly use my Android phone/ipad to buy tickets never had an issue, my season ticket can be saved to my wallet. I buy tickets for friends and family regularly without issue quite often on the day of the game.

I don’t think its the bet site to access but it does work.

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CEO talks about tickets on 13:25 - Aug 14 with 2152 viewsCheese_addict

I got it to work off my iPhone, but that was only when I disconnected my VPN. The site clearly has issues though. On another note, I’ve had a jack army membership but haven’t renewed this season yet, but am I right in thinking that JA membership this season doesn’t get you slightly discounted tickets any more? Just early access, points & swans cash?
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CEO talks about tickets on 13:46 - Aug 14 with 2062 viewsRichardO

Using my mobile for the Crawley and Lorient games clicking on the tickets for the events you get the picture of the stadium and it looks as it you can choose your seats but you have to use the Use Map button below first to enable you to use it. Even then to navigate the map is a bit hit and miss given the touch control, but that could be my phone.
Sorry if it sounds obvious but even after using the stadium map for quite a number year my automatic reaction is to try picking the seats off the first view of the stadium presented not using the button below for me that button should be above the map.
[Post edited 14 Aug 13:49]
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CEO talks about tickets on 13:48 - Aug 14 with 2051 viewsTonyrefail

CEO talks about tickets on 13:25 - Aug 14 by Cheese_addict

I got it to work off my iPhone, but that was only when I disconnected my VPN. The site clearly has issues though. On another note, I’ve had a jack army membership but haven’t renewed this season yet, but am I right in thinking that JA membership this season doesn’t get you slightly discounted tickets any more? Just early access, points & swans cash?


I have a season ticket but just tried out of interest (as I do everything on my phone and bought Crawley tickets. It wouldn't let me buy Sheffield Utd or Watford tickets. Apparently it was the same yesterday - it should be number one priority and fixed within hours at most!
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CEO talks about tickets on 14:03 - Aug 14 with 1987 viewsQJumpingJack

and....

1) when is the third kit being released - we have all seen it online?
2) will it be chaos in the club shop on Saturday with fans overlapping with ticket sales and merchandise?
3) when can buy merch off The Terrace - no sign of Swans stuff (mobile phone cover/towel/mug)
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CEO talks about tickets on 14:06 - Aug 14 with 1973 viewsRichardO

Will they put one of the external ticketing booths inside the shop?
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CEO talks about tickets on 14:12 - Aug 14 with 1931 viewsWhiterockin

CEO talks about tickets on 14:06 - Aug 14 by RichardO

Will they put one of the external ticketing booths inside the shop?


The shop is chaos anyway with people milling around and queues for paying, it's just a stupid idea putting ticket collection inside. External ticket booths should be external, tomorrow will be much worse as it is the first opportunity many will have to see the new merchandise "in the flesh".
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CEO talks about tickets on 14:30 - Aug 14 with 1850 viewsRichardO

CEO talks about tickets on 14:12 - Aug 14 by Whiterockin

The shop is chaos anyway with people milling around and queues for paying, it's just a stupid idea putting ticket collection inside. External ticket booths should be external, tomorrow will be much worse as it is the first opportunity many will have to see the new merchandise "in the flesh".


I was being a tad facetious and would expect the booths to be out side if anywhere, the shop was quite busy in both the games held so far, even though less area is allotted to Osprey merchandise, it does seem as if savings trying to be made at the ground are being counter productive resulting in the drop in quality of service being provided and discouraging sales of all the good on offer be it tickets, food, drink and merchandise.
[Post edited 14 Aug 15:51]
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CEO talks about tickets on 14:34 - Aug 14 with 1836 viewsgrabsplatter

The ticket office is open on matchdays isn't it?
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CEO talks about tickets on 15:20 - Aug 14 with 1683 views3swan

CEO talks about tickets on 14:34 - Aug 14 by grabsplatter

The ticket office is open on matchdays isn't it?


I thought that's what I read when they mentioned it being in the club shop during non match days
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CEO talks about tickets on 15:22 - Aug 14 with 1666 views3swan

CEO talks about tickets on 15:20 - Aug 14 by 3swan

I thought that's what I read when they mentioned it being in the club shop during non match days


https://www.swanseacity.com/ticketing-information/ticket-office
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CEO talks about tickets on 19:57 - Aug 14 with 1265 viewsonehunglow

This is and has been our problem
Fans seen as interlopers and a pain in the arse
It's horrific
It's held us back
It saw us leave the PL
No better

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CEO talks about tickets on 20:19 - Aug 14 with 1205 viewsKeithHaynes

CEO talks about tickets on 14:34 - Aug 14 by grabsplatter

The ticket office is open on matchdays isn't it?


Hardly comforting for a Swans fan travelling hundreds of miles to see a game, The very basics of being able to buy tickets and with our report tonight is amateurish.

https://www.fansnetwork.co.uk/football/swanseacity/news/64605/swansea-city-stop-

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CEO talks about tickets on 21:33 - Aug 14 with 1063 viewsgrabsplatter

CEO talks about tickets on 20:19 - Aug 14 by KeithHaynes

Hardly comforting for a Swans fan travelling hundreds of miles to see a game, The very basics of being able to buy tickets and with our report tonight is amateurish.

https://www.fansnetwork.co.uk/football/swanseacity/news/64605/swansea-city-stop-


No, I'm not defending them Keith, just in response to the comments about the club shop & ticket booths for Saturday.
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CEO talks about tickets on 06:40 - Aug 15 with 783 viewsbuilthjack

Once they started getting rid of ticket office staff a couple of years ago, the problems started.
Last season there was mostly two people manning the ticket office, and a couple of part timers .
They can’t see that if tickets are not easily available, people won’t buy them.
Who wants to waste an hour trying to get through to the ticket office.
Awful service.

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CEO talks about tickets on 08:26 - Aug 15 with 661 viewsJACKMANANDBOY

CEO talks about tickets on 12:36 - Aug 14 by KeithHaynes

Two days before the game this should never be an issue.


Should never be an issue.

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CEO talks about tickets on 08:36 - Aug 15 with 641 viewsFireboy2

CEO talks about tickets on 06:40 - Aug 15 by builthjack

Once they started getting rid of ticket office staff a couple of years ago, the problems started.
Last season there was mostly two people manning the ticket office, and a couple of part timers .
They can’t see that if tickets are not easily available, people won’t buy them.
Who wants to waste an hour trying to get through to the ticket office.
Awful service.


Surely they will pull their heads out of the @rses K.

They wont have better chance to get the good feeling back.
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CEO talks about tickets on 10:38 - Aug 15 with 472 viewsKeithHaynes

CEO talks about tickets on 21:33 - Aug 14 by grabsplatter

No, I'm not defending them Keith, just in response to the comments about the club shop & ticket booths for Saturday.


Not saying you are mate, but this morning thousands of tickets remain unsold. The functionality of the main systems to buy tickets and earn credibility and bring the fans in is broken. Emails bouncing back, unanswered phone calls and a lack of club management to make this happen in 2025 is appalling.

That’s my point 😉

A great believer in taking anything you like to wherever you want to.
Blog: Do you want to start a career in journalism ?

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