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New stewarding 14:57 - Jul 19 with 14589 viewsDalenet

Bit of a shambles. Everybody being searched regardless. If you have a bag they are turning you away. Stewards no idea what to do in that situation. Told one fella to take it back to his car. He told them he didn't have a car. Queues in the rain for a game with no more than 500 here. Lot to learn.
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New stewarding on 09:49 - Jul 21 with 3188 viewsDaleaholic

I appreciate the game was being utilised as a test event for the new stewarding company and the new ticketing system but from what I could see, neither were really up to speed.

My 'search' involved a wand being waved over me, which made absolutely no noise when waved over keys/phone/wallet. I doubt those scanning wands were turned on or of any use whatsoever. And while I hope the stewards are never called into action reacting to any kind of major incident within the ground, they were the usual statues. Looking as though they've no idea what day it is and very little crowd interaction from what I saw.

And the new ticket scanners... Not working. So there's a bloke in there scanning tickets with a phone.

Also, something which the club really needs to resolve is the safety announcements in the Sandy Lane. They're inaudible. If the tannoy system is fairly clear then why on earth aren't those safety announcements? The sort of thing the HSE wouldn't be impressed with.

Poll: What should happen with the 'Bowlee fund' money?

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New stewarding on 09:51 - Jul 21 with 3175 viewsDale_4_Life

New stewarding on 10:43 - Jul 20 by TVOS1907

The stewards were almost apologetic at what they had been asked to do at the turnstiles; if it continues in the same vein, especially if there's a last minute rush to get in, I can see fans losing patience with them, when they are presumably just following instructions.


Oh dear..

I thought this change would be really positive move as our Stewarding for several seasons has been poor, I thought the days of 10 year old girls backbacks being searched was over.

The club HAS to get this right its the first impression fans get of the club in many instances.

For the vast majority, this over the top stewarding approach is totally unnecessary. Pensioners, families and the hundreds of regulars need to be treated with more respect.

The answer is a simple one.. Code of conduct prominently displayed at the turnstyles plus in and around the bars and concourse. Steward the game and when idiotic rule breaking behavior takes place use CCTV evidence and issue stadium bans,

Flare thrown - Ban..

Fighting - Ban.

Racist or threatening behavior - Ban.

The club can add what they see fit to the list.

Dale just don't need to go down the path of refusing entry because fans have a bottle of water or mint imperials in there pockets!.

Please RAFC.. get this sorted by the next home game!!
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New stewarding on 10:21 - Jul 21 with 3078 viewsEllDale

I’ve no doubt the club management will be having a washup meeting this week to review Saturday’s game.
Hopefully this sort of thing will have been reported and feedback requested from the new stewarding providers.
As has been said this was the whole point of going through the dress rehearsal at the Grimsby game to get things in place for the Altrincham game.
I have been raising the Sandy Lane PA issue for a couple of years now.
If there was a genuine emergency no one would have a clue what was happening; this applies particularly, in my experience, to messages direct from the Control Box preceded by a ding dong noise.
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New stewarding on 11:06 - Jul 21 with 2971 viewsDale_4_Life

New stewarding on 10:21 - Jul 21 by EllDale

I’ve no doubt the club management will be having a washup meeting this week to review Saturday’s game.
Hopefully this sort of thing will have been reported and feedback requested from the new stewarding providers.
As has been said this was the whole point of going through the dress rehearsal at the Grimsby game to get things in place for the Altrincham game.
I have been raising the Sandy Lane PA issue for a couple of years now.
If there was a genuine emergency no one would have a clue what was happening; this applies particularly, in my experience, to messages direct from the Control Box preceded by a ding dong noise.


So annoying the DING DONG just before some tedious announcement...

Just when Dale are attacking usually sucking whatever atmosphere has been created down a drain...

Turn the BONG Down and use only in emergency.

Last season one announcement went on forever as the poor girl tasked with it had no clear structure to follow. Its usually a car needs moving... quiet bong and can the owner of the silver Vauxhall Vectra registration BO 11 NNG please return to your car immediately.. there is no need to string the above out using phonetics.

Ideally when there is a break in play - heaven forbid there are enough of them.
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New stewarding on 11:13 - Jul 21 with 2954 viewsDaleaholic

New stewarding on 11:06 - Jul 21 by Dale_4_Life

So annoying the DING DONG just before some tedious announcement...

Just when Dale are attacking usually sucking whatever atmosphere has been created down a drain...

Turn the BONG Down and use only in emergency.

Last season one announcement went on forever as the poor girl tasked with it had no clear structure to follow. Its usually a car needs moving... quiet bong and can the owner of the silver Vauxhall Vectra registration BO 11 NNG please return to your car immediately.. there is no need to string the above out using phonetics.

Ideally when there is a break in play - heaven forbid there are enough of them.


The announcements aren't the issue. It's the fact that in the Sandy Lane, they're inaudible. You can't hear a single word that's being said.

As EllDale mentions, if it came to an emergency situation, people would not be able to hear any instructions whatsoever.

Poll: What should happen with the 'Bowlee fund' money?

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New stewarding on 12:47 - Jul 21 with 2764 viewsTalkingSutty

New stewarding on 09:51 - Jul 21 by Dale_4_Life

Oh dear..

I thought this change would be really positive move as our Stewarding for several seasons has been poor, I thought the days of 10 year old girls backbacks being searched was over.

The club HAS to get this right its the first impression fans get of the club in many instances.

For the vast majority, this over the top stewarding approach is totally unnecessary. Pensioners, families and the hundreds of regulars need to be treated with more respect.

The answer is a simple one.. Code of conduct prominently displayed at the turnstyles plus in and around the bars and concourse. Steward the game and when idiotic rule breaking behavior takes place use CCTV evidence and issue stadium bans,

Flare thrown - Ban..

Fighting - Ban.

Racist or threatening behavior - Ban.

The club can add what they see fit to the list.

Dale just don't need to go down the path of refusing entry because fans have a bottle of water or mint imperials in there pockets!.

Please RAFC.. get this sorted by the next home game!!


There's CCTV on the outside of the turnstiles, if somebody cared to view the ones to the entrance for the Sandy Lane/ main stand at abou 1410 hrs they will clearly see a young child who couldnt have been more than 6 or 7 years old being searched...that's very dangerous territory. The parent wasn't impressed. Basic commonsense seems to be hard to find these days. The new turnstile entry system worked fine though.
[Post edited 21 Jul 21:42]
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New stewarding on 12:55 - Jul 21 with 2752 viewsTVOS1907

New stewarding on 12:47 - Jul 21 by TalkingSutty

There's CCTV on the outside of the turnstiles, if somebody cared to view the ones to the entrance for the Sandy Lane/ main stand at abou 1410 hrs they will clearly see a young child who couldnt have been more than 6 or 7 years old being searched...that's very dangerous territory. The parent wasn't impressed. Basic commonsense seems to be hard to find these days. The new turnstile entry system worked fine though.
[Post edited 21 Jul 21:42]


Presumably the child's parent/responsible adult was there as well?

Hopefully these issues will be raised at next week's forum.

If you don't know why your posts keep getting downvoted, there's no hope for you.

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New stewarding on 12:58 - Jul 21 with 2748 viewsTalkingSutty

New stewarding on 12:55 - Jul 21 by TVOS1907

Presumably the child's parent/responsible adult was there as well?

Hopefully these issues will be raised at next week's forum.


Yes i put that in my post..ridiculous was the word that was used. Not sure if the parent will be at the forum, i wont be. Are you mentiining your speeding incident and pursuit by the new steward? 😁
[Post edited 21 Jul 13:00]
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New stewarding on 13:20 - Jul 21 with 2696 viewsTVOS1907

New stewarding on 12:58 - Jul 21 by TalkingSutty

Yes i put that in my post..ridiculous was the word that was used. Not sure if the parent will be at the forum, i wont be. Are you mentiining your speeding incident and pursuit by the new steward? 😁
[Post edited 21 Jul 13:00]


You did, I should learn to read properly.

Depends if I can drive across the car park quickly enough to find a space.
[Post edited 21 Jul 13:22]

If you don't know why your posts keep getting downvoted, there's no hope for you.

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New stewarding on 13:56 - Jul 21 with 2621 viewsDale_4_Life

New stewarding on 11:13 - Jul 21 by Daleaholic

The announcements aren't the issue. It's the fact that in the Sandy Lane, they're inaudible. You can't hear a single word that's being said.

As EllDale mentions, if it came to an emergency situation, people would not be able to hear any instructions whatsoever.


The Sandy Lane volume must be transferred to Pearl street because where i sit is VERY LOUD...

I never hear this type of announcement at away grounds (Ever) ideally wait until half time or a break in play.

It needs to be a rare exception not the rule... Nonsense announcements sometimes twice a game are infuriating. Cars needing to be moved are rarely emergency situations just ticket them or tow!.

On this matter there is NO NEED to announce whilst the game is going on that cars cannot be moved after the final whistle for 20 minutes. Any car that is on the car park just needs to sign up to this to be allowed on in the first place. It really distracts from the game.
[Post edited 21 Jul 14:01]
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New stewarding on 14:17 - Jul 21 with 2575 viewsD_Alien

New stewarding on 13:56 - Jul 21 by Dale_4_Life

The Sandy Lane volume must be transferred to Pearl street because where i sit is VERY LOUD...

I never hear this type of announcement at away grounds (Ever) ideally wait until half time or a break in play.

It needs to be a rare exception not the rule... Nonsense announcements sometimes twice a game are infuriating. Cars needing to be moved are rarely emergency situations just ticket them or tow!.

On this matter there is NO NEED to announce whilst the game is going on that cars cannot be moved after the final whistle for 20 minutes. Any car that is on the car park just needs to sign up to this to be allowed on in the first place. It really distracts from the game.
[Post edited 21 Jul 14:01]


Tbf, announcements about cars needing to be moved during games are almost certainly via local residents who can't get their car out of a driveway due to poor parking / blocked in between cars

It doesn't need to be an emergency - that type of ill-consideration can result in adverse publicity from locals the club really doesn't need. Immediate action is required
[Post edited 21 Jul 14:18]

Poll: What are you planning to do v Newport

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New stewarding on 21:35 - Jul 21 with 2195 viewsrobshaker

dont see what your problem is with searching a kids bag whether with adult or not all bags need to be searched a classic method for smuggling in would be to use a kids bag are you really that naive?? no wonder ragdale town centre went down the pan and you need to go Bury for everything (and you have done for years n years)

'this famous old club'
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New stewarding on 21:44 - Jul 21 with 2175 viewsTalkingSutty

New stewarding on 21:35 - Jul 21 by robshaker

dont see what your problem is with searching a kids bag whether with adult or not all bags need to be searched a classic method for smuggling in would be to use a kids bag are you really that naive?? no wonder ragdale town centre went down the pan and you need to go Bury for everything (and you have done for years n years)

'this famous old club'


Who mentioned searching a kids bag? The kid was searched, patted down. Told to stand with his arms extended
[Post edited 21 Jul 21:46]
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New stewarding on 22:08 - Jul 21 with 2119 viewsrobshaker

New stewarding on 21:44 - Jul 21 by TalkingSutty

Who mentioned searching a kids bag? The kid was searched, patted down. Told to stand with his arms extended
[Post edited 21 Jul 21:46]


'oh you know what.. instead of putting it in his bag i'll put it in his jacket'

people are moaning about the mess in Heaton Park now after the concerts but no extra bins were put out by the council due to the security risk.. the clean up operation afterwards would have been part of the contract with the concert organisers and the council.
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New stewarding on 22:14 - Jul 21 with 2116 viewsrobshaker

plus sounds like your programme editor is driving a modern car with no speedometer that in itself is a massive red flag in security terms how many more of you is there????
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New stewarding on 09:56 - Jul 22 with 1794 viewsDalenet

New stewarding on 22:14 - Jul 21 by robshaker

plus sounds like your programme editor is driving a modern car with no speedometer that in itself is a massive red flag in security terms how many more of you is there????


Given recent issues of fan hooliganism at your new club it is probably best that people in glass houses don't throw stones and you butt out
[Post edited 22 Jul 13:39]
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New stewarding on 13:36 - Jul 22 with 1568 viewsdiplodocus

New stewarding on 21:35 - Jul 21 by robshaker

dont see what your problem is with searching a kids bag whether with adult or not all bags need to be searched a classic method for smuggling in would be to use a kids bag are you really that naive?? no wonder ragdale town centre went down the pan and you need to go Bury for everything (and you have done for years n years)

'this famous old club'


Robert, dear, haven't you got anything better to do with your time? and i know the school hols have started and you're stuck for something to do, but really; try sharpening a few pencils, or planning your curriculum for next term- it'll soon come around and you won't have done anything useful.
And if mummy asks why you are crying, just say the nasty boys next door keep ignoring you. I know its no way to treat a Headmaster, but chin up dear, mummy still loves you.
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New stewarding on 14:44 - Jul 22 with 1436 viewsPeaky

Just my view but I’m genuinely a bit perplexed by this searching methodology. Where I live they check your bags going into and out of shops and it has not deterred or stopped theft. They check bags before going into events and it doesn’t stop people getting alcohol/ drugs in. Basically the thieves and money savers at gigs use other strategies (see Temu for sneaky devices that store alcohol).

I can go with searching/asking someone to open a large backpack. No one wants a terrorist incident in a football ground with an explosive device, but what does taking a top off a bottle, not allowing a flask of coffee and searching kids achieve? Unless your going to wand everyone for metal, pat down areas of a persons body that will get you in serious trouble or full body scan someone, it’s absolutely pointless.

As mentioned above, the best way to combat poor behaviour is appropriate consequences.
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New stewarding on 14:59 - Jul 22 with 1413 viewsD_Alien

New stewarding on 14:44 - Jul 22 by Peaky

Just my view but I’m genuinely a bit perplexed by this searching methodology. Where I live they check your bags going into and out of shops and it has not deterred or stopped theft. They check bags before going into events and it doesn’t stop people getting alcohol/ drugs in. Basically the thieves and money savers at gigs use other strategies (see Temu for sneaky devices that store alcohol).

I can go with searching/asking someone to open a large backpack. No one wants a terrorist incident in a football ground with an explosive device, but what does taking a top off a bottle, not allowing a flask of coffee and searching kids achieve? Unless your going to wand everyone for metal, pat down areas of a persons body that will get you in serious trouble or full body scan someone, it’s absolutely pointless.

As mentioned above, the best way to combat poor behaviour is appropriate consequences.


This, absolutely

The searches are designed to give an illusion of security, at the expense of disillusioning some from attending due to being treated in a way they wouldn't accept in any other context (apart from an airport, perhaps)

When this new stewarding provision was announced, it appears that anyone thinking the club would've pre-vetted the methodologies employed were mistaken. The question i'd have is whether, via CAB, this can be rectified or whether we're stuck with it due to it being a policy of the stewarding company itself. If the latter, it'd better be a one-year deal

Poll: What are you planning to do v Newport

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New stewarding on 15:17 - Jul 22 with 1372 viewsTyroneShoelaces

I think Saturday was to 'test the system''. It appears it is testing
certain fans more.
It may be more productive as D_Alien says to contact the CAB or the
Clubs fan liaison officer, Ruby (?) fanservice@rochdaleafc.co.uk and
from what's gone before I'd guess the club will be reasonably
proactive/reactive
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New stewarding on 15:27 - Jul 22 with 1355 viewsTVOS1907

https://rochdaleafc.co.uk/grimsbyfriendlyfeedback220725/

"All searches will be based on live assessment at the point of entry. If the match itself or other risks in the local or national area move the match into a high-risk category, the Security team reserves the right to introduce a 100% searching policy on supporters."

So what's going on in the local or national area that sees a pre-season friendly between Rochdale and Grimsby, with a crowd of just over 1,100, become "high-risk" and have a 100% searching policy? And presumably this extends to those going through the reception area and up to the posh seats, otherwise it's not 100%...

If you don't know why your posts keep getting downvoted, there's no hope for you.

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New stewarding on 15:28 - Jul 22 with 1354 viewsTVOS1907

New stewarding on 14:44 - Jul 22 by Peaky

Just my view but I’m genuinely a bit perplexed by this searching methodology. Where I live they check your bags going into and out of shops and it has not deterred or stopped theft. They check bags before going into events and it doesn’t stop people getting alcohol/ drugs in. Basically the thieves and money savers at gigs use other strategies (see Temu for sneaky devices that store alcohol).

I can go with searching/asking someone to open a large backpack. No one wants a terrorist incident in a football ground with an explosive device, but what does taking a top off a bottle, not allowing a flask of coffee and searching kids achieve? Unless your going to wand everyone for metal, pat down areas of a persons body that will get you in serious trouble or full body scan someone, it’s absolutely pointless.

As mentioned above, the best way to combat poor behaviour is appropriate consequences.


I wouldn't trust those Aussies in shops, though, Peaky.

If you don't know why your posts keep getting downvoted, there's no hope for you.

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New stewarding on 15:42 - Jul 22 with 1330 viewsjudd

New stewarding on 15:17 - Jul 22 by TyroneShoelaces

I think Saturday was to 'test the system''. It appears it is testing
certain fans more.
It may be more productive as D_Alien says to contact the CAB or the
Clubs fan liaison officer, Ruby (?) fanservice@rochdaleafc.co.uk and
from what's gone before I'd guess the club will be reasonably
proactive/reactive


A link to this thread has been sent to Ruby earlier today.

Poll: What is it to be then?

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New stewarding on 16:27 - Jul 22 with 1231 viewsTalkingSutty

My first impressions having looked at the stewarding on Saturday was that for the majority of those on duty it was probably the first time they had done the job. It appeared to me as though they were learning on the job with a few more experienced stewards supervising them. Maybe the club could enquire if that was correct. If thats the case then it probably explains the over zealous and doing everything to the letter of the law approach, such as searching everything that moves.
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New stewarding on 16:33 - Jul 22 with 1214 viewsDalenet

New stewarding on 15:17 - Jul 22 by TyroneShoelaces

I think Saturday was to 'test the system''. It appears it is testing
certain fans more.
It may be more productive as D_Alien says to contact the CAB or the
Clubs fan liaison officer, Ruby (?) fanservice@rochdaleafc.co.uk and
from what's gone before I'd guess the club will be reasonably
proactive/reactive


I think the club response today was due to fans writing to the club since Saturday.

I am a bit surprised by the website response to be honest. I now accept that the "Test Event" was really a new descriptor for "Training". The stewards weren't trained and I suspect the club couldn't afford to train them seperately from a live event. There was no gender separation for searches. They did search kids. They did stop people bringing bags in initially - no suggestion that any steward knew there was a tagging system they could use. They did 100% searches so that the stewards were trained. The club should just have said that.

Did you find everything okay on Saturday?
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