| New stewarding 14:57 - Jul 19 with 4389 views | Dalenet |
Bit of a shambles. Everybody being searched regardless. If you have a bag they are turning you away. Stewards no idea what to do in that situation. Told one fella to take it back to his car. He told them he didn't have a car. Queues in the rain for a game with no more than 500 here. Lot to learn. |  | | |  |
| New stewarding on 09:49 - Jul 21 with 766 views | Daleaholic |
I appreciate the game was being utilised as a test event for the new stewarding company and the new ticketing system but from what I could see, neither were really up to speed.
My 'search' involved a wand being waved over me, which made absolutely no noise when waved over keys/phone/wallet. I doubt those scanning wands were turned on or of any use whatsoever. And while I hope the stewards are never called into action reacting to any kind of major incident within the ground, they were the usual statues. Looking as though they've no idea what day it is and very little crowd interaction from what I saw.
And the new ticket scanners... Not working.  So there's a bloke in there scanning tickets with a phone. 
Also, something which the club really needs to resolve is the safety announcements in the Sandy Lane. They're inaudible. If the tannoy system is fairly clear then why on earth aren't those safety announcements? The sort of thing the HSE wouldn't be impressed with. |  |
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| New stewarding on 09:51 - Jul 21 with 753 views | Dale_4_Life |
| New stewarding on 10:43 - Jul 20 by TVOS1907 |
The stewards were almost apologetic at what they had been asked to do at the turnstiles; if it continues in the same vein, especially if there's a last minute rush to get in, I can see fans losing patience with them, when they are presumably just following instructions. |
Oh dear..
I thought this change would be really positive move as our Stewarding for several seasons has been poor, I thought the days of 10 year old girls backbacks being searched was over.
The club HAS to get this right its the first impression fans get of the club in many instances.
For the vast majority, this over the top stewarding approach is totally unnecessary. Pensioners, families and the hundreds of regulars need to be treated with more respect.
The answer is a simple one.. Code of conduct prominently displayed at the turnstyles plus in and around the bars and concourse. Steward the game and when idiotic rule breaking behavior takes place use CCTV evidence and issue stadium bans,
Flare thrown - Ban..
Fighting - Ban.
Racist or threatening behavior - Ban.
The club can add what they see fit to the list.
Dale just don't need to go down the path of refusing entry because fans have a bottle of water or mint imperials in there pockets!.
Please RAFC.. get this sorted by the next home game!! | | | |
| New stewarding on 10:21 - Jul 21 with 656 views | EllDale |
I’ve no doubt the club management will be having a washup meeting this week to review Saturday’s game.
Hopefully this sort of thing will have been reported and feedback requested from the new stewarding providers.
As has been said this was the whole point of going through the dress rehearsal at the Grimsby game to get things in place for the Altrincham game.
I have been raising the Sandy Lane PA issue for a couple of years now.
If there was a genuine emergency no one would have a clue what was happening; this applies particularly, in my experience, to messages direct from the Control Box preceded by a ding dong noise. | | | |
| New stewarding on 11:06 - Jul 21 with 549 views | Dale_4_Life |
| New stewarding on 10:21 - Jul 21 by EllDale |
I’ve no doubt the club management will be having a washup meeting this week to review Saturday’s game.
Hopefully this sort of thing will have been reported and feedback requested from the new stewarding providers.
As has been said this was the whole point of going through the dress rehearsal at the Grimsby game to get things in place for the Altrincham game.
I have been raising the Sandy Lane PA issue for a couple of years now.
If there was a genuine emergency no one would have a clue what was happening; this applies particularly, in my experience, to messages direct from the Control Box preceded by a ding dong noise. |
So annoying the DING DONG just before some tedious announcement...
Just when Dale are attacking usually sucking whatever atmosphere has been created down a drain...
Turn the BONG Down and use only in emergency.
Last season one announcement went on forever as the poor girl tasked with it had no clear structure to follow. Its usually a car needs moving... quiet bong and can the owner of the silver Vauxhall Vectra registration BO 11 NNG please return to your car immediately.. there is no need to string the above out using phonetics.
Ideally when there is a break in play - heaven forbid there are enough of them. | | | |
| New stewarding on 11:13 - Jul 21 with 532 views | Daleaholic |
| New stewarding on 11:06 - Jul 21 by Dale_4_Life |
So annoying the DING DONG just before some tedious announcement...
Just when Dale are attacking usually sucking whatever atmosphere has been created down a drain...
Turn the BONG Down and use only in emergency.
Last season one announcement went on forever as the poor girl tasked with it had no clear structure to follow. Its usually a car needs moving... quiet bong and can the owner of the silver Vauxhall Vectra registration BO 11 NNG please return to your car immediately.. there is no need to string the above out using phonetics.
Ideally when there is a break in play - heaven forbid there are enough of them. |
The announcements aren't the issue. It's the fact that in the Sandy Lane, they're inaudible. You can't hear a single word that's being said.
As EllDale mentions, if it came to an emergency situation, people would not be able to hear any instructions whatsoever. | |
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| New stewarding on 12:47 - Jul 21 with 342 views | TalkingSutty |
| New stewarding on 09:51 - Jul 21 by Dale_4_Life |
Oh dear..
I thought this change would be really positive move as our Stewarding for several seasons has been poor, I thought the days of 10 year old girls backbacks being searched was over.
The club HAS to get this right its the first impression fans get of the club in many instances.
For the vast majority, this over the top stewarding approach is totally unnecessary. Pensioners, families and the hundreds of regulars need to be treated with more respect.
The answer is a simple one.. Code of conduct prominently displayed at the turnstyles plus in and around the bars and concourse. Steward the game and when idiotic rule breaking behavior takes place use CCTV evidence and issue stadium bans,
Flare thrown - Ban..
Fighting - Ban.
Racist or threatening behavior - Ban.
The club can add what they see fit to the list.
Dale just don't need to go down the path of refusing entry because fans have a bottle of water or mint imperials in there pockets!.
Please RAFC.. get this sorted by the next home game!! |
There's CCTV on the outside of the turnstiles, if somebody cared to view the ones to the entrance for the Sandy Lane/ main stand at abou 1410 hrs they will clearly see a young child who couldnt have been more than 6 or 7 years old being searched...that's very dangerous terrotory. The parent wasn't impressed. Basic commonsense seems to be hard to find these days. The new turnstile entry system worked fine though. |  | | |
| New stewarding on 12:55 - Jul 21 with 330 views | TVOS1907 |
| New stewarding on 12:47 - Jul 21 by TalkingSutty |
There's CCTV on the outside of the turnstiles, if somebody cared to view the ones to the entrance for the Sandy Lane/ main stand at abou 1410 hrs they will clearly see a young child who couldnt have been more than 6 or 7 years old being searched...that's very dangerous terrotory. The parent wasn't impressed. Basic commonsense seems to be hard to find these days. The new turnstile entry system worked fine though. |
Presumably the child's parent/responsible adult was there as well?
Hopefully these issues will be raised at next week's forum. |  |
| If you don't know why your posts keep getting downvoted, there's no hope for you. |
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| New stewarding on 12:58 - Jul 21 with 326 views | TalkingSutty |
| New stewarding on 12:55 - Jul 21 by TVOS1907 |
Presumably the child's parent/responsible adult was there as well?
Hopefully these issues will be raised at next week's forum. |
Yes i put that in my post..ridiculous was the word that was used. Not sure if the parent will be at the forum, i wont be. Are you mentiining your speeding incident and pursuit by the new steward? 😁 [Post edited 21 Jul 13:00]
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| New stewarding on 13:20 - Jul 21 with 274 views | TVOS1907 |
| New stewarding on 12:58 - Jul 21 by TalkingSutty |
Yes i put that in my post..ridiculous was the word that was used. Not sure if the parent will be at the forum, i wont be. Are you mentiining your speeding incident and pursuit by the new steward? 😁 [Post edited 21 Jul 13:00]
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You did, I should learn to read properly.
Depends if I can drive across the car park quickly enough to find a space. [Post edited 21 Jul 13:22]
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| If you don't know why your posts keep getting downvoted, there's no hope for you. |
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| New stewarding on 13:56 - Jul 21 with 199 views | Dale_4_Life |
| New stewarding on 11:13 - Jul 21 by Daleaholic |
The announcements aren't the issue. It's the fact that in the Sandy Lane, they're inaudible. You can't hear a single word that's being said.
As EllDale mentions, if it came to an emergency situation, people would not be able to hear any instructions whatsoever. |
The Sandy Lane volume must be transferred to Pearl street because where i sit is VERY LOUD...
I never hear this type of announcement at away grounds (Ever) ideally wait until half time or a break in play.
It needs to be a rare exception not the rule... Nonsense announcements sometimes twice a game are infuriating. Cars needing to be moved are rarely emergency situations just ticket them or tow!.
On this matter there is NO NEED to announce whilst the game is going on that cars cannot be moved after the final whistle for 20 minutes. Any car that is on the car park just needs to sign up to this to be allowed on in the first place. It really distracts from the game. [Post edited 21 Jul 14:01]
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| New stewarding on 14:17 - Jul 21 with 153 views | D_Alien |
| New stewarding on 13:56 - Jul 21 by Dale_4_Life |
The Sandy Lane volume must be transferred to Pearl street because where i sit is VERY LOUD...
I never hear this type of announcement at away grounds (Ever) ideally wait until half time or a break in play.
It needs to be a rare exception not the rule... Nonsense announcements sometimes twice a game are infuriating. Cars needing to be moved are rarely emergency situations just ticket them or tow!.
On this matter there is NO NEED to announce whilst the game is going on that cars cannot be moved after the final whistle for 20 minutes. Any car that is on the car park just needs to sign up to this to be allowed on in the first place. It really distracts from the game. [Post edited 21 Jul 14:01]
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Tbf, announcements about cars needing to be moved during games are almost certainly via local residents who can't get their car out of a driveway due to poor parking / blocked in between cars
It doesn't need to be an emergency - that type of ill-consideration can result in adverse publicity from locals the club really doesn't need. Immediate action is required [Post edited 21 Jul 14:18]
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